About us

Brands need insights that lead to great ideas. We help our clients turn business questions into actionable insights. Our team of super likable humans is dedicated to research innovation and maintains a nimble, and disruptive startup mindset. We offer a competitive compensation package. Benefits include medical, dental, vision, life, 401(k), vacation, sick, and holiday pay. 

About the role

The Account Manager will work with the top brands in the industry to help identify opportunities, understand their customers (and competitors’ customers), and make smarter, more strategic business decisions supported by market insights. Your leadership in business development and account management coupled with your research expertise, business intelligence, and analytic thinking will allow you to grow assigned accounts and sell to new clients to build your book of business and meet financial goals.  

Using your industry and research knowledge, you will identify new clients and referrals, develop proposals, work with our Insights team to ensure client needs are met and develop relationships to expand your book of business with existing and new clients.  

Your ability to communicate with clients and manage their expectations, meet project deadlines, guide and direct project teams to deliver meaningful insights and recommendations are critical for meeting your personal, professional and sales goals.  

You will leverage  insights and industry experience and contacts coupled with self-motivation, and an innate drive to succeed. You will need a passion for developing new business. This is a true business development role where you will be responsible for all aspects of sales and client development to meet and exceed your sales goals.  

What does success look like

Job success is based on successfully achieving/exceeding your sales goals through following sales & contact models, participating in company training, achieving benchmarks, new client growth and incremental growth of current client accounts. Duties include: 

  • Engage with clients and prospects using your expertise to provide value and helpful context during client conversations. 

  • Offer data-driven insights and solutions to clients. 

  • Partner with Business Development and Marketing teams to develop content, materials, and learning initiatives – internally and externally. 

  • Provide business development expertise to cross-functional teams including researchers, project managers, and senior management. 

  • Provide category analysis, including competitor and market trends. 

  • Understand clients’ immediate needs and overall business objectives. 

  • Suggest and sell ISA’s products, services, and methodologies that relate to clients’ strategic goals. 

  • Develop strategies to promote ISA as a thought leader in the emerging markets, including Web3 & Cannabis. 

  • Generate new client business in the emerging markets industry, closing sales and growing accounts to meet revenue and margin goals.   

  • Identify new business opportunities while continually cultivating and expanding existing relationships.  

  • Assist in forecasting sales and reviewing the project pipeline for new opportunities.  

  • Develop client rapport and manage expectations through communications that develop trust and build strong relationships.  

  • Develop proposals, design marketing research studies, and direct the execution of those studies.  

  • Support teams as they execute client’s projects, ensuring they produce thorough, high-quality deliverables while achieving excellent results - on time and within budget.  

  • Drive business and strategic development to facilitate knowledge sharing and provide optimal progress updates to the business teams and management.  

  • Attend seminars, webinars, conferences, and meetings focused on building new business and maximizing the revenue of clients. Travel to meet clients as needed, for proposal and report delivery.  

  • Represent ISA brand personality and positioning in the marketplace to ensure cohesiveness and unity of ISA both internally and externally.  

  • Document all sales activities in the company CRM system.  

  • Create an inspiring environment that motivates and inspires others to perform at high levels.   

  • Provide thought leadership through an understanding of and experience with research methodologies. Share best practices.  

About you

  • Bachelor’s degree or above in advertising, research methodologies, social sciences, marketing, or a related field.  

  • 5+ years of market research coupled with sales experience.    

  • Experience in supporting project management.  

  • Research experience in one or more of the following: branding, marketing, advertising, or emerging markets.  

  • Personal or professional experience/knowledge in the Web3 space highly desired. 

  • Excellent writing and presentation skills.  

  • Computer skills – MS Office with an emphasis on PowerPoint.  

  • Ability to be a proactive driver and self-starter.  

  • Project, time and task management.  

  • Attention to detail and desire for perfection.  

  • Analytical and inquisitive by nature.  

  • Team player; willing to wear many hats  

Why you will not like it here (you’ll love it!)

We don’t want to brag but working here is awesome! And it’s because of people just like you. If you don’t feel that you can make our place even more awesome with your creativity, humor, and hard work, no worries – but don’t apply. If YOU can raise the average by being here, join us and we will treat you like the rock star you are – every day. 


We offer

•    Competitive benefits package, including medical, dental, vision, 401k matching, paid time off, paid parking, casual dress, company-wide and team events 
•    Centrally located offices in energizing cities around the country along with hybrid and remote work options
•    Performance-based culture and endless opportunities for growth