ABOUT US 

Brands need insights that lead to great ideas. We help our clients turn business questions into actionable insights. Our team of super likable humans is dedicated to research innovation and maintains a nimble, and disruptive startup mindset. We offer a competitive compensation package. Benefits include medical, dental, vision, life, matching 401(k), voluntary benefits, vacation, sick, and holiday pay. 

This position can be remote; however, we are currently set up in the following states: AZ, AK, CA, CO, FL, ID, IL, MI, MN, NC, NJ, NV, NY, OR, PA, TX, WA and CO. 

 

 

ABOUT THE ROLE 

The Senior Manager is responsible for project management, mentoring and overseeing junior-level staff, driving sales, and maintaining client relationships.  

 


WHAT DOES SUCCESS LOOK LIKE 

Job success is based on having excellent communication, organization skills and customer services skills coupled with the ability to provide fast-turnaround information both internally and externally. The SM is expected to manage their own time and operate with little supervision.  

 

  • Act as the primary client contact and liaison from project inception to final deliverable. 

  • Work with and oversee a team to execute client projects on time and on budget while exceeding service expectations. 

  • Work with the clients and programmers to review client questionnaires and formulate recommendations to ensure efficient programming, cohesive survey flow, high-quality aesthetic design, and clear and coherent data layout. 

  • Develop and execute comprehensive sampling plans and quotas. 

  • Provide programming and fielding updates daily to clients throughout the life of the project. 

  • Troubleshoot issues and contact the necessary parties in a timely manner. 

  • Develop and manage client relationships with the goal of gaining repeat business. 

  • Support sales staff, programming team and vendors with any needs related to the successful execution of projects within the specified timeline. 

  • Manage the financial and margin goals of assigned projects. 

  • Perform administrative tasks to support projects and client services activities. 

 

 

ABOUT YOU 

  • Dependable and reliable. 

  • Market research experience.  

  • Exceptional client service skills. 

  • Proven problem solving and issue resolution skills (must be solution-oriented). 

  • Excellent presentation, numeracy, literacy, verbal, and written communication skills. 

  • Demonstrated skills in multitasking, time management & organization. 

  • Exceptional attention to detail. 

  • An enthusiastic ‘can-do’ attitude and ‘out of the box thinking style. 

  • Strong desire to succeed, both individually and as a team. 

  • Ability to multi-task and thrive in a fast-paced environment. 

  • High proficiency in Microsoft Office packages. 

  • Above average mathematical skills. 

 

 

 

Why you will not like it here (you’ll love it!)

We don’t want to brag, but working here is awesome! And it’s because of people just like you. If you don’t feel that you can make our place even more awesome with your creativity, humor, and hard work, no worries, but don’t apply. If YOU can raise the average by being here, join us and we will treat you like the rock star you are – every day. 

 

We offer

•    Competitive benefits package, including medical, dental, vision, 401k matching, paid time off, paid parking, casual dress, company-wide and team events 
•    Centrally located offices in energizing cities around the country along with hybrid and remote work options
•    Performance-based culture and endless opportunities for growth