User Archiving

We’ve recently added a feature that we call User Archiving. In a nutshell, this feature allows you to deactivate a subset of users OR your entire community – it’s your choice. This is a great feature for project-based activities! Don’t have the time or budget for a long term community? No problem, we’ll set you up with a month to month license and archive your users in between projects. Regardless, you still get to use our entire suite of research tools for rapid iteration and most importantly, keep all your data in one place.

By putting your short-er term projects on an integrated platform like ours, you get much better ROI (lower recruiting costs, better brand experience, a more engaged audience, longitudinal data); and many more opportunities to gather insights. Sometimes you need a long-term community, and sometimes it’s just nice to collaborate with a specific set of users intensively for a shorter period of time…we understand.

Not sure where to start? Just give us a call. We have all the expertise you need to get started including: how to set user expectations, how to maximize your limited time with them and how to collect and leverage your insights over time and across archived groups to accomplish your long term insights goals.

At icanmakeitbetter, we believe in the power of insights and the wisdom of YOUR customers. Sometimes that wisdom comes in short, action-packed bursts of activity. Sometimes in longer term, collaborative ideation-iteration-validation cycles. Either way, we want to be there at the moment of business impact and we feel that being locked into a long term contract shouldn’t deter you from learning from your customers.

New User Profiles

Welcome to the new User Profile section. What is new?

  1. All new design.
  2. Easily see recruit source, tags and custom comments.
  3. View all surveys for that user and their survey results directly from the User Profile Page.
  4. Access User Profile from anywhere that User’s data shows up – transcripts, surveys, sample management.

The above changes make it much easier to write your reports (you can now quickly see that the comment from User123 is “female, age 28”, invite to new activities, update tags/comments based upon data you are viewing, invite to follow-up activities and more.

Live Chat – Get Instant Aha!

Quick update: Live Chat now has integrated quantitative questions!

  1. Easily ask survey questions as part of your Live Chat session
  2. See the data roll in with real-time charting and respondent level data
  3. Easily probe and chat around the question, even share results with respondents so they can discuss as a group
  4. Include video, images and documents as part of any question

Announcing our newest, perhaps most awesome release – live chat! Capture immediate feedback with live chat. We provide a seamless respondent and client experience across any device and platform for easy concept testing, creative testing, ideation and more.

  1. Finally, an easy client back-room! No more sending out client invites that get lost or having the CEO search his spam folder. ???? Clients simply “knock” and you see them show up for approval. One click and they are in.
  2. Respondents can participate on their phone, tablet or computer. No software to download. No hassles for you.
  3. Include images and video – uploaded by respondent or moderator.
  4. Create pre-loaded questions and add questions on the fly.
  5. See real-time respondent status – who is online, who else needs to be invited and more.
  6. Moderate and manage from your phone, tablet or computer.
  7. Just like everything else on our platform – get a beautiful reporting interface, seamless respondent invitation and management, and integrated data across all your projects.

Below you will see the respondent and moderator experience across a computer, tablet and phone. The other image shows you the mobile experience for the moderator – easy! Any questions at all, just let us know!

Digital Journals Are Here

We invite you to meet our new Digital Journal module. At a high level, it is really very simple – allow a respondent to answer the same set of questions multiple times. We basically built our Journal module just like a Journal; it has pages, and you can write on those pages and add more pages as needed. For us the “pages” are a survey that a user can take again and again over any set period of time. This allows you all the power of our survey building including any question type, skips and logic, and more. The respondent gets a consistent, easy experience, and you get an easy way to gather ongoing feedback – call it a Digital Journal (we do!), digital diaries, field ethnography, you get the idea. The bottom line is this module allows you to easily collect any type of data (surveys, text, images, video) in an ongoing, flexible environment across any device.

So, we made it easy to get lots of awesome data from people over time, but how do you view and interact with that data? Glad you asked! Reporting on Digital Journals was a major focus for us. You can quickly get a ton of data (images, videos, text responses and data) across multiple people, over short or long periods of time – typically not an easy task to browse, review, filter and export. We fixed all of that:) We allow you to view aggregated data across all responses and journal entries in a seamless report view, provide individual respondent transcript views, filter by journal entry date, user, or question, and view all media in a beautiful interactive user uploaded media library (and even filter user uploaded media by user, date or question and easily export).

You can use Digital Journals a ton of ways, but here are a few ideas: shopping and coupon usage studies (coupon tracking, shop-alongs, etc.), rich media immersion (e.g., post a pic or video of your dinner each night for the week), daily activity surveys, customer experience services and lots more – let me know your ideas.

Please let us know any questions at all.

SoapBoxSample Becomes Founding Member of SampleCon

SoapBoxSample continues to demonstrate its commitment to enhancing the respondent relationship

SoapBoxSample, a member of the ISA family, solidifies its commitment to the sample industry by becoming a founding member of SampleCon, the industry’s only conference dedicated to sampling. SoapBoxSample has joined an elite group of industry leaders, including LightSpeed, Prodege, and Federated Sample to host the third annual SampleCon in New Orleans January 12 – 14. SampleCon 2015 will focus on establishing best practices and directing the future of sample.

SoapBoxSample just celebrated its two year anniversary. Launched in 2012, SoapBox has experienced rapid growth by focusing on high quality data deliverables driven by a high-engagement, relationship based panel. With dedicated staff focused solely on data quality, and an experienced management and research staff, SoapBoxSample continues to implement new techniques and best practices, to support the growth of the sample industry.

SampleCon’s theme, “It’s All About That Respondent,” emphasizes the contribution research participants make and the impact the Industry can have on advancing the respondent relationship and improving research outcomes. Speaker, panel, and working sessions will explore topics including privacy, security, and technology in relation to delivering enhanced experiences and further developing the connection between researcher and participant.

Jacqueline Rosales, SoapBoxSample Chief of Operations, commented, “Respondents are the foundation of our industry. While numerous conferences focus on research, technology and methodology, SampleCon is the only conference where we solely look at the respondent relationship and address the ever-changing consumer landscape. This conference is a must attend as together we find ways to improve and enhance the Sample Industry.”

Industry veterans, alongside SampleCon committee members and attendees, are the driving force for the vital establishment of industry best practices. Attendees will have the opportunity to directly contribute by exploring critical components and relevant guidelines. The proposed guidelines will then be discussed throughout 2015 at industry events to encourage involvement from all Sample organizations. The official formation and industry agreement should occur by early 2016.

Registration for SampleCon 2015 officially opened November 4, 2014. The 2015 conference is expected to eclipse previous SampleCon events in both the number of attendees and scope of subjects discussed.

To learn more about SampleCon, visit www.samplecon.com

Updated Panel Management

Our Users Admin (aka Panel Management) is simple and simply powerful.

  • Filter and select based upon user profiles, community activity and any survey response across ANY survey.
  • Combine and aggregate data across any survey and append to any data set. This is like creating a mash up of survey data on the fly for an all new survey data set. You may find you have the answer you were looking for without even having to launch a new project!
  • Send group invites, reminders and 1-1 emails.
  • Categorize and tag members for easy segment creation and longitudinal tracking.
  • Create private groups for special invites and engagements like Customer Advisory Boards.
  • Easily save and export for any type of research activity (in-person recruiting, at home trials and more)