Tag: Tools

Improve your recruiting flow with our new “Skip Pending Status” feature! When this new survey setting is activated, respondents recruited through a screener or join activity programmed on your community will receive immediate access to your private community after creating an account. New members do not have to wait in the holding room until the community manager allows them into the community.

This feature may be a great fit if you are recruiting and sharing a link to a join activity through an external survey, email, or anywhere off-platform and is ideal for pre-qualified customer lists when you want to provide a seamless and member friendly recruitment flow.

This new feature can be found in the Settings tab within an activity. You will see a checkbox for “Skip Pending Status” under survey settings, which will be unchecked by default.

For more details on how to use this, reach out to your dedicated account manager.

New Research Approach Provides Powerful Micro Communities Built Around Great Conversation

January 22, 2020, Los Angeles, CA — SoapBoxSample/icanmakeitbetter announced the official launch of their new research product – Customer Boardroom (CBR), being introduced at the QRCA in Austin, TX on January 28. As an alternative to traditional online bulletin boards, digital ethnographies, in-depth interviews and customer advisory boards, CBR was built with the philosophy that qualitative research platforms should always enhance and never disrupt the flow of conversation. A simple, intuitive interface and glanceable data comes together to form a customer boardroom — where your customers have a seat at the table. CBR allows brands to become more customer-centric by staying on top of emerging trends while gathering the quick feedback they need to make strategic business decisions.

“We’re incredibly excited to offer our clients this new, specialized approach,” said Jacqueline Rosales, COO of icanmakeitbetter/SoapBoxSample. “Recognizing clients’ ever-changing needs and building a portfolio of products around those needs is the cornerstone of our business strategy. Customer Boardroom was built to fill a specific niche in the market – a low barrier to entry product for executives who need fast feedback and actionable data from their customers, competitors’ customers, or anyone with key insights without the cost or work of having a long term community.”

As consumers’ preferences and behaviors continue to evolve, research approaches must evolve along with them. The flexibility of Customer Boardroom allows for discussions that are synchronous or asynchronous, moderator-led or participant-led, and with open-ended or closed-ended chats. With survey functionality built in, moderators can use survey answers as a jumping off point for authentic private conversations, while keeping the entire group engaged. The Backroom Chat feature allows clients to observe conversations in real time and make suggestions to the moderator directly and anonymously. The result is a research approach that works and feels like a live focus group, but with all the power of digital communication.

The release of Customer Boardroom complements SoapBoxSample/icanmakeitbetter’s existing insight community product, which provides integrated quantitative and qualitative data in one simple platform. As the fastest-growing market research methodology, online community research brings brands and consumers into a collaborative partnership where organizational strategy and direction are always supported by market insights. Key features of SoapBoxSample’s insight community platform include community health reports, heat maps, live chat, journals, surveys, and qualitative/quantitative focus groups.

January 22, 2020, Los Angeles, CA — SoapBoxSample/icanmakeitbetter announced the official launch of their new research product – Customer Boardroom (CBR), unveiling at the QRCA in Austin, TX on January 28. As an alternative to traditional online bulletin boards, digital ethnographies, in depth interviews and customer advisory boards, CBR was built with the philosophy that qualitative research platforms should always enhance and never disrupt the flow of conversation. A simple, intuitive interface and glanceable data comes together to form a customer boardroom — where your customers have a seat at the boardroom table. CBR allows brands to become more customer-centric by staying on top of emerging trends while gathering the quick feedback they need to make strategic business decisions.

“We’re incredibly excited to offer our clients this new, specialized approach,” said Jacqueline Rosales, COO of icanmakeitbetter/SoapBoxSample. “Recognizing clients’ ever-changing needs and building a portfolio of products around those needs is the cornerstone of our business strategy. Customer Boardroom was built to fill a specific niche in the market – a low barrier to entry product for executives who need fast feedback from their customers, competitors’ customers, or anyone with key insights.”

As consumers’ preferences and behaviors continue to evolve, research approaches must evolve along with them. The flexibility of Customer Boardroom allows for discussions that are synchronous or asynchronous, moderator-led or participant-led, and with open-ended or closed-ended chats. With survey functionality built in, moderators can use survey answers as a jumping off point for authentic private conversations, while keeping the entire group engaged. Backroom Chat feature allows clients to observe conversations in real time and make suggestions to the moderator directly and anonymously. The result is a research approach that works and feels like a live focus group, but with all the power of digital communication.

The release of Customer Boardroom complements SoapBoxSample/icanmakeitbetter’s existing insight community product, which provides integrated quantitative and qualitative data in one simple platform. As the fastest-growing Market Research methodology, online community research brings brands and consumers into a collaborative partnership where organizational strategy and direction are always supported by market insights. Key features of SoapBoxSample/incanmakeitbetter’s insight community platform include community health reports, heat maps, live chat, journals, surveys, and focus groups.

CLOSING YOUR SURVEY

Let the platform do the work for you. We’ve automated the process of closing surveys, allowing you to “set it and forget it”. You can close your survey by manually selecting close from the status field of your survey…  

… or you can set the close criteria in the Settings Tab of your survey.

This also where you can update the “Closed message”. This is the message members will see if they try to complete the survey after you have closed it for data analysis.

You have the option to:

• close the activity automatically by setting a number of responses, i.e. completed surveys.
• select a close date. If you choose the “close on this date” option, the survey will close 1 hour after Midnight CST of the date you select.

The activity will show as “Active” until it is manually closed by the community administrator.

Note: Be mindful of your sample management. If you have a lot of respondents completing a survey at one time, you may go over your set number of responses or close date. The survey will NOT prevent active respondents from completing their active survey session.

For example, if you set your survey to close after 100 completes, and you currently have 90 completed surveys and 30 members going through the survey, they will all be able to complete the survey before the software will prevent new entrants to access the survey. This means, only send as many invites as you expect to need to achieve your completed surveys. Consider your audience and past response rates. Don’t blast out to your entire community.

Technical Details: A respondent is considered active if he/she submitted a response to the survey in the past 30 minutes. A respondent who submitted his/her last response 31 or more minutes ago is inactive and considered to re-enter the survey and won’t be able to do so if the maximum completes or date cap has been set and met.

Get Smarter – Every Day.

Our integrated Engagement, Health and Research Dashboard provides a quick overview of Community Health, a snapshot of all current projects with quick links to real-time interactive reporting, and an activity overview for all your projects to easily manage reminders and more.

• See community traffic, browser and device type.
• Manage incentive accounts.
• View user tags and segments.