ISA conducts 2020 Police and Community Relations Survey for StudyLA at Loyola Marymount University

ISA conducts 2020 Police and Community Relations Survey for StudyLA

This survey was conducted to measure public opinion toward the Los Angeles Police Department’s (LAPD) policing in Los Angeles, California

The Study

In the fall of 2020, Interviewing Service of America (ISA) conducted a survey on behalf of The Center for the Study of Los Angeles (StudyLA) at Loyola Marymount University to better understand the public’s opinion toward policing in Los Angeles. The questions asked in this survey covered topics such as trust in the police, community engagement efforts by the local police, race relations, and personal experiences with the police. The reason for the study was to gauge how residents feel about the job the LAPD is doing in relation to their mission: “to safeguard the lives and property of the people the LAPD serves, to reduce the incidence and fear of crime, and to enhance public safety while working with the diverse communities to improve quality of life.”

Methodology

The survey was conducted from August 21 to October 25, 2020 and administered in English, Spanish, Mandarin, and Korean. It utilized a mixed methodology to ensure representation of the diverse LA population, consisting of a 20-minute telephone interview, online surveys, and face-to-face interviews with 1,753 adults who reside in the city of Los Angeles. A minimum of 400 residents from each of the four LAPD bureaus were surveyed.

Results

When residents were asked how things were going in the city of Los Angeles, only 48.8% said it was going in the right direction. The level of optimism has been steadily dropping since 2017. Residents have more trust in their neighbors (64.6%) than the LAPD (51.2%) to do what is right. A huge number of Angelenos support community policing (88.2%), which focuses on having officers build ties and work closely with community members. Even with the overwhelming number of those who support community policing, only 9.8% say the LAPD’s role is to work with and be part of the community. A large number say that their role is to serve, protect and enforce laws (71.1%).

To learn more of the results of this study, visit StudyLA’s full article here.

Study Reveals Americans Polarized by Recent COVID-19 Protests

While the majority disagree with the protesters message, 83% support their right to protests

April 29, 2020, Los Angeles, CA —SoapBoxSample released new data today about Americans’ views of the anti-quarantine demonstrations that took place in recent weeks across more than a dozen states in the U.S. The protests that were held in places such as California, North Carolina, Pennsylvania, Michigan, Ohio and Wisconsin, sparked a range of emotions among U.S. citizens. As part of their ongoing research initiative to measure the impact of COVID-19 on the lives of Americans, SoapBoxSample polled 400 U.S. residents from across the nation on April 22, 2020.  The data revealed that while the majority (62%) disagree with the protesters’ messages, 83% support their right to demonstrate.

The government’s handling of the COVID-19 response is shaping up to be one of the most divisive issues in American politics. Survey data from the Pew Research Center gathered prior to the COVID-19 outbreak (January of 2020) revealed climate change and gun control to be the top two issues that the American public is most divided on. Six out of ten Americans are in agreement with the statement that climate change is a major threat, and six out of ten Americans are in favor of stricter gun control. The preliminary, quick turnaround, survey data from SoapBoxSample showing that Americans’ sentiments about the protests are split by the same ratio (six out of ten) indicates that the question of when to reopen the economy may be among the most divisive topics in American politics today.

“We’ve seen an unprecedented swell of emotion from the people who participate in our research studies,” said Jacqueline Rosales, SoapBoxSample COO. “While we won’t know for quite some time if the government response to the COVID-19 outbreak was effective, we can say with certainty that the American public is passionately divided on this issue, and the repercussions from this disagreement is likely to have a long-lasting impact on the American political scene.”

To further understand American’s perceptions of the protester’s intentions, SoapBoxSample asked survey participants about what they believe to be the demonstrators’ primary message. The top three causes Americans cited as the protesters’ source of discontent include: because they want to get back to work (70%), they want their individual state economy to reopen (64%), and they believe the social distancing guidelines infringe on their rights as American citizens (52%). Additionally, SoapBoxSample asked respondents about their attitudes toward the protesters themselves. A vast majority (79%) agreed with the statement that protesters are putting themselves and others in danger, and 70% agreed with the statement that protesters are wrong and should follow government guidelines like everyone else.

Americans on both sides of the issue expressed a range of emotions in response to the question – Why do you agree/disagree with the protesters? One study participant in agreement with the protests said, “The cure is worse than the problem at this point and more people are being hurt not being able to work and losing everything they have.” Another study participant who strongly disagreed with the protests exclaimed, “THEY ARE STUPID!!!!!  45000 people are dead, more are dying daily.  You open up the economy and potentially hundreds of THOUSANDS OF PEOPLE WILL DIE.  And the healthcare workers and frontline workers suffer THE MOST!” While emotions on the topic of protests runs high, 98% said they have not participated in protests and don’t plan to.

 

COVID-19 Research Study Grabs Attention from Local Los Angeles News Media

https://ktla.com/news/coronavirus/how-you-can-be-part-of-a-covid-19-research-study/

When a groundbreaking research study designed to measure the spread of COVID-19 launched in Los Angeles, CA the week of April 10, 2020, it didn’t take long for the local news media to take an interest.

Jacqueline Rosales, COO of SoapBoxSample/icanmakeitbetter, appeared on KTLA’s nightly 7 pm news broadcast, explaining to the public the intention of the study and how Angelenos can get involved.

“This is really groundbreaking research, to give us one piece that we are missing,” Jacqueline commented. “Without that piece it’s hard to understand, what is the prevalence, when is the peak, and how do we get people back to work?”

SoapBoxSample, an LRW Group company, recruited hundreds of Angelenos to participate in a new antibody study that took place April 10 and 11 across six testing locations throughout the county of Los Angeles. The new testing strategy hopes to shed light on many of the unanswered questions related to the coronavirus. To date, testing has mainly been performed on those who are very sick (and able to secure a test), and evidence suggests that there may be an unknown number of asymptomatic cases in the population.

“It can potentially identify people that are immune from the disease,” said Dr. Neeraj Sood, Vice Dean for Faculty Affairs and Research at USC Sol Price School of Public Policy, the principle investigator of the research initiative.

Working in partnership with researchers from the University of Southern California’s Price School of Public Policy and the LA County Health Department, SoapBoxSample, recruited a random sampling of hundreds of LA residents, both symptomatic and asymptomatic, to participate in a finger prick serological test, with the purpose of identifying the presence of COVID-19 antibodies. Researchers hope the results of the study may hold the key to when Southern California and the nation can return to a state of relative normalcy.

“This project gave us the opportunity to lift the spirits of our staff during a very difficult time, said Jacqueline. “Everyone involved in this research initiative was excited to give back to the LA community where we live and work.”

Migrating Without the Migraines

What You Should Know Before Moving an In-Person Research Project to an Online Platform

By Jackie Uwins, Uwins Research

First and foremost, we hope you and your loved ones are healthy and safe during this difficult time. In recent weeks, the research industry has faced some difficult challenges. Many of our friends and clients are finding themselves juggling competing priorities in the face of great uncertainty.

With the recent developments of COVID-19, many of our clients are shifting their in-person qualitative to online. Please know, our team is here to help and be a resource for you. If you’re dealing with projects that have been delayed or cancelled, or if you’re looking for a backup plan “just in case,” we can help you keep your projects forward when being there in person is not an option. Over the past few weeks, we have successfully and seamlessly moved many in-person projects to an online platform.

If you’re looking for a solution that can replace in-person qual, but still deliver on the deep, human understanding that qual research provides, there are a variety of qualitative digital methodologies available that can be customized for each client. Webcam IDIs, digital diaries and digital ethnographies, just to name a few, are all great ways to gather deep, focused insights on your brand or category.

Broadly, there are two online qualitative approaches – asynchronous and synchronous.

Asynchronous qualitative (e.g. digital diaries, bulletin boards) are studies where the moderator interacts with respondents over a period of time, e.g. 2-5 days, but they are not online at the exact same time of day.

  • In this case, the moderator will log on daily, to a platform, during the length of the project to read through new responses, monitor participation, address notes left by clients, send follow up questions to respondents, and analyze data.
  • Typically, we over recruit by 10% to 20% to make sure we have the desired number of completes. The attrition rates will vary per study based on the study topics and the activities or length of the study.
  • A good rule of thumb for estimating timelines are it is expected that managing/moderating/analyzing this type of study will take one person about five to six hours per day.

There are multiple platforms on the market to consider. Customer Boardroom, for example, can be used for bulletin boards and journals, digital ethnographies, advisory boards, or in-depth interviews.

There are multiple platforms on the market to consider. Customer Boardroom, for example, can be used for bulletin boards and journals, digital ethnographies, advisory boards, or in-depth interviews.

Synchronous, also known as real-time or engaging qualitative (e.g. digital ethnographies, webcam IDIs, focus groups), are studies in which the moderator and respondent interact at the same time, similar to in-person qual, except remote.

    Key benefits include:

    • Reduced time, travel, and cost by streaming live directly to your smartphone, laptop or desktop computer
    • The ability to capture moment-in-time behavior
    • Anonymity for discussing personal or sensitive topics
    • Engagement with hard-to-reach audiences
    • Easier recruitment, as there are no geographic restrictions
    • The ability to replicate live focus group environment and techniques
    • The ability to share and gain insights via robust stimuli options, including live polls, dynamic imagery and more
    • Client and moderator chats through virtual backrooms

Combining synchronous with asynchronous activities is also an option. Within one project, you can set up a live focus group, and then ask people to complete a bulletin board activity in their free time as a follow up. Adding this additional element gives them more time to complete media-rich activities like uploading photos or videos.

    Whatever method you decide, we have a variety of tips to maximize engagement and success. It’s critical to:

    • Rescreen respondents as it is an additional opportunity to build rapport and set study expectations.
    • Stay on top of project management – don’t let anything slip through the cracks.
    • Be diligent in daily moderating, monitoring, and analyzing.
    • Send clients daily update emails with excerpts of the best responses and respondent clips to listen to.
    Tips for online groups:

    • Rescreen each and every respondent.
    • Ensure tech checks are conducted ahead of time (and needed software is downloaded).
    • Ensure everyone has headsets for maximum clarity and to minimize external noise (kids, sirens in NYC).
    • Ensure respondents are at home or in a private space where they can talk freely and not be interrupted.
    • Ensure respondents are connected to a computer vs mobile phone/tables when on the go.
    • Moderators will need to manage the conversations carefully to ensure no one gets left behind.
      • They will have to call on respondents.
      • Take notes, show stimulus, and be patient.
      • A notetaker/project support is highly recommended to support the moderator.

In a traditional focus group setting, it’s easy to see who is engaged and who might be falling asleep. Raised hands, nods, and smiles give the moderator non-verbal cues to help them lead the group. Some of the key features of Customer Boardroom were designed to mimic these non-verbal cues in an online setting. Live analytics allow observers and moderators to see the question results populate in real time, like raised hands in a focus group. Respondents’ progress through the study is visually displayed, so moderators can quickly see if anyone is left behind. They can send a private direct message to respondents to find out if they need assistance. Observers can also send messages to moderators that are invisible to the group, like passing notes.

Experienced researchers know that the best insights can come out of spontaneous moments. Keeping a conversation fluid and allowing it to deviate from the topic at hand can sometimes yield the best results. Our research staff has a strong background in both qualitative and quantitative research methods. We can help you design your study guide and questionnaire so that your group stays on track while exploring different avenues. We can make recommendations about which question types work best, or which areas should be left open for discussion.

Our hope is that the current health concerns will be laid to rest quickly, and the researchers who specialize in face to face research can go back to their normal routines. In the meantime, we can help you conduct your studies online, so your projects stay on track, and your clients get the insights they need.

About the Author

Jackie Uwins, an expert in Qualitative Research, has worked in this field for 17+ years. She designs, executes, and provides actionable insights for countless complex qualitative studies, and built a reputation for seamless project management. She has an innate ability to connect with people, enabling her to easily uncover emotions and motivations that lie beneath the surface, and bring beliefs about brands and customer experience to light. Even after moderating 4000+ focus groups, ethnographies and other in-person and online research methods, she still finds every new encounter a fresh opportunity for insight. Her experience spans a wide range of industries from retail, CPG and food service to entertainment, automotive and fashion. Her degrees include a BA and MA in psychology and communication from the University of Southern California.
jackie@uwinsresearch.com, (818) 261-5016

SHARING OUR EXPERIENCES – RESEARCH DURING A PANDEMIC

What happens when face-to-face research can no longer be face-to-face?

As the COVID-19 pandemic continues to wreak havoc on the world and business, we’ve had to think of some creative ways to help out clients adapt their research methods. Over the last few weeks we’ve seen the research community come together and support each other in some incredible ways. In the spirit of partnership, we decided to share our experiences with two recent studies, in the hopes that our fellow researchers may find it helpful, interesting, or even provide a little bit of welcome distraction.

Shifting Strategies for Multicultural Recruiting

If you’re familiar with Q-insights, you may know that we are known for our multicultural intercept work. Our tagline for many years has been, “Think Outside the Mall.” We’ve been successful with recruiting multicultural groups like Asian, African, and Hispanic Americans by sending interviewers to the places these audiences frequent. One of our clients, a major auto manufacturer, has relied on us for years to intercept an Asian American audience to help them gather feedback on their ad campaigns. We would go to places like Chinatown, Korean markets, bakeries or churches.

With coronavirus basically eliminating foot traffic all together, and not wanting to put our interviewers at risk, we could no longer rely on face-to-face intercepts for recruiting. With our client still relying on us to supply our monthly quota of 85 Asian respondents, we had to present them with an alternative. We had used phone to web recruiting in the past for other clients and thought this project might be a good fit for that methodology.

Our client approved the change, and then we had to quickly adapt our survey instruments knowing that the interviewers could no longer complete the initial screener for the respondent. We adapted our process for phone to web, while still maintaining our “white glove” handling approach by emailing respondents the survey link and staying on the phone with them to guide them through the process while they completed the screener. Once the respondent makes it to the main questionnaire portion, the interviewer drops off and the respondent self-completes on their own. We were able to successful achieve our Asian quota for this study using this strategy.

Driven to Succeed

One of our other long-term clients, a high-end luxury car manufacturer, has been using our services for years to help them develop their top tier product line. Previously, we would interview 50 people, a mix of luxury high-end car owner and intenders in a face-to-face interviewing format. With social distancing practices in place, and our offices suddenly closed we had to quickly move the interviews to an online platform.

The interviews were moved to a remote platform – Zoom, which allowed for a wider geographic spread of respondents. Respondents were able to complete the interview from the comfort of their home or office while still maintaining a personal connection with the interviewer. Our team of interviewers were able to schedule and complete all these interviews in less than two weeks.

Staying True to Our Strengths

Adapting our face-to-face intercept work was a challenge, because we didn’t want to lose the personalized, guided approach that had made us successful in the past. We had to become more flexible, and pivot, but without giving up our best asset – the human connection between the interviewer and the respondent.

Our number one goal is to keep our clients’ projects going strong through the pandemic. We will continue to seek out new ways to connect and engage with audiences in the challenging landscape we are all now facing. If you’d like to chat about projects, creative solutions, or even ways to stave off cabin fever, don’t hesitate to reach out.

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How Business Leaders are Handling COVID-19 Disruptions

As the COVID-19 pandemic continues to keep families homebound and non-essential businesses shut down, business leaders have been forced to make some tough decisions. We polled business leaders from across the U.S. to find out what measures they’re taking and how they’re feeling about the future.

At SoapBoxSample, we’ve been conducting research aimed at understanding American’s attitudes, perceptions and awareness of COVID-19, throughout every phase of the pandemic.

We recently surveyed 201 business leaders (including owners, managers, and sole proprietors), April 2 – 3, 2020, to learn how COVID-19 has or will affect their businesses. Among key findings, 80% of respondents said they had to make changes to the salary, employment status or daily operations of their business due to COVID-19. Among those who said they had to make changes, 52% noted that the most affected change was to their daily operations. Emotions expressed in the survey ranged from fear to anger to hope.

“Depending on how long the pandemic lasts, it could destroy our business in totality.”

“Until the restrictions are lifted, I can’t open the business again. The business had only been in operation for 6 months when the virus started, so it will be difficult to start up again. Lack of funds will be the biggest difficulty.”

However, not everyone had such a grim view. Some business owners are looking at it from a positive perspective, and some noted their opportunity to capitalize on this unique moment in history and strategize for the long term.

“I am a motion graphic artist so I believe the affects will be positive. More companies now will see the value in having their operations be more virtual and my skill set will help with that.”

“In the long term, my company will be larger. I am buying distressed businesses and will profit from many aspects of the crisis.”

A subsequent SoapBoxSample poll fielded April 2 – 3, 2020, measured Americans’ perceptions of when the world would “get back to normal” after COVID-19. Among 409 US residents, 59% said between 1-6 months, while 19% think it will be a year or more. Some of those surveyed expressed more uplifting sentiments about the future.

“I think once everything is contained we can go back to normal and this experience overall will make us all more aware and will have a positive impact in the sense that we will all be more careful.”

“We, as a nation, will overcome this, just as we did other catastrophes, such as 9/11.”

To learn more and read other research in our COVID-19 series, visit https://www.soapboxsample.com/blog/.